Policy | Rudi Beauty

BOOKINGS

ARRIVAL

PLEASE BE ON TIME FOR YOUR APPOINTMENT. ALL APPOINTMENTS ARE SCHEDULED FOR A SPECIFIC TIME TO ENSURE THE BEST RESULTS.
IF YOU ARE RUNNING LATE, PLEASE CALL IN AND NOTE THAT THE REMAINING TIME WILL BE USED FOR YOUR APPOINTMENT. WE CANNOT LAPSE OVER AND AFFECT UPCOMING CLIENTS.
IF YOU ARE MORE THAN 15 MINUTES LATE (WITH NO COMMUNICATION), YOUR APPOINTMENT WILL UNFORTUNATELY BE CANCELLED AND MARKED AS A “NO SHOW” AS YOU WERE UNABLE TO HONOR YOUR TIME SLOT.
NO-SHOWS: IF YOU HAVE 1 OR MORE NO-SHOWS ON YOUR PROFILE, YOU WILL BE BLOCKED FROM MAKING ONLINE FUTURE BOOKINGS. YOU CAN BOOK VIA WHATSAPP 060 821 0711 AND A 50% NON-REFUNDABLE DEPOSIT WILL BE REQUIRED TO SECURE YOUR BOOKINGS GOING FORWARD.
YOU ARE LIABLE TO PAY FOR ALL THE SERVICES YOU’VE BOOKED. IF YOU’VE BOOKED TWO OR MORE SERVICES AND ONLY WISH TO DO ONE ON ARRIVAL, YOU ARE STILL LIABLE TO PAY FOR ALL. (WE RECOMMEND CANCELLING ANY UNWANTED SERVICES WITHIN THE 24 CANCELLATION PERIOD TO AVOID THIS).
GROUP APPOINTMENTS: YOU ARE LIABLE FOR THE ENTIRE GROUP BOOKING MADE IN YOUR NAME. LAST MINUTE CANCELLATIONS/ NO-SHOW PENALTIES WILL BE BILLED TO YOU. IF YOU'VE BOOKED FOR MULTIPLE GUESTS AND NOT ALL ARRIVE - YOU WILL STILL BE LIABLE TO PAY FOR ALL THEIR SERVICES BOOKED.

CANCELLATIONS

WE HAVE A 24 HOUR CANCELLATION POLICY FOR ALL ONLINE BOOKINGS. THE LINK WILL ALLOW YOU TO RESCHEDULE YOUR APPOINTMENT WITHIN THIS TIMEFRAME.
IF YOU NEED TO CANCEL WITHIN 24HOURS, WHATSAPP 060 821 0711.
A PENALTY FEE OF R200 WILL BE CHARGED FOR LATE CANCELLATIONS (12 HOURS OR LESS BEFORE YOUR BOOKING) & NO-SHOWS. THIS IS TO BE SETTLED BEFORE MAKING ANY FUTURE BOOKINGS. ANY UPCOMING APPOINTMENTS WILL AUTOMATICALLY BE CANCELLED IF WE PICK UP THAT THE PENALTY FEE IS OUTSTANDING.
PLEASE KEEP IN TOUCH – WE UNDERSTAND THAT THINGS COME UP AND EMERGENCIES HAPPEN, BUT NO COMMUNICATION, NO-SHOWS & LATE CANCELLATIONS NEGATIVELY IMPACT OUR SMALL BUSINESS.
NB: LADIES, THERE’S ALWAYS SOMEONE WANTING YOUR SLOT/ AWAITING A CANCELLATION – RATHER AFFORD THEM THE OPPORTUNITY IF YOU CAN’T MAKE IT.

PRE LASH APPOINTMENT

ENSURE NO MAKE UP/MASCARA BEFORE YOUR LASH APPOINTMENT.
15 MINUTES DELAY FOR REMOVAL OF THE ABOVE. THIS WILL BE TAKEN OFF YOUR LASH TIME
SPECIFY REMOVALS WHEN MAKING A BOOKING. THIS ADDS 30 MINUTES TO YOUR LASH APPOINTMENT.
PLEASE DO NOT HAVE ALCOHOL OR CAFFEINE PRIOR TO YOUR APPOINTMENT, IT WILL CAUSE YOUR EYES TO QUIVER AND TWITCH.
IF YOU WEAR CONTACT LENSES BRING YOUR GLASSES. YOU WILL NOT BE ABLE TO WEAR CONTACTS DURING APPLICATION.
REFILLS: IF MORE THAN 50% OF YOUR LASHES ARE DETACHED OR GROWN OUT IT WILL BE CONSIDERED A NEW FULL SET OF LASHES NOT A REFILL. YOUR LASH TECH WILL AUTOMATICALLY APPLY THIS POLICY AND YOU WILL BE CHARGED FOR BOTH THE REMOVAL & NEW FULL SET.
REFILLS ONLY APPLICABLE ON OUR PREVIOUS WORK

EYELASH POLICY & SENSITIVE EYES
LASH POLICY

IF YOU HAVE ANY ISSUES OR CONCERNS AFTER YOUR SESSION, PLEASE INFORM US AS SOON AS POSSIBLE. WE CAN ADDRESS MOST ISSUES AT NO CHARGE WITHIN THREE (3) DAYS OF YOUR APPOINTMENT, PROVIDED THAT YOU HAVE FOLLOWED PROPER AFTER-CARE INSTRUCTIONS.
IF YOU HAVE ABNORMAL FALL OUT OF YOUR LASHES, IT IS YOUR RESPONSIBILITY TO CONTACT US IMMEDIATELY SO WE CAN WORK WITH YOU AND YOUR HOME CARE REGIMEN TO RESOLVE ANY ISSUES RIGHT AWAY. WE CANNOT BE HELD RESPONSIBLE FOR THE LONGEVITY OF YOUR LASHES AFTER 3-4 DAYS OF YOUR APPOINTMENT.
IF YOU EXPERIENCE ANY DISCOMFORT, ITCHY EYES, RED EYES, A SUBSTANTIAL AMOUNT OF LASHES SHEDDING AND ANY FORM OF IRRITATION WITHIN 3 DAYS OF YOUR APPOINTMENT, PLEASE CONTACT US IMMEDIATELY, WE HIGHLY RECOMMEND THAT YOU SOAK THEM OFF. YOU WILL RECIEVE A VOUCHER FOR A FUTURE DATE OR DIFFERENT SERVICE.

SENSITIVE EYES

UNFORTUNATELY, THERE IS NO LASH GLUE FOR SENSITIVE EYES. ALL GLUES CONTAIN ADHESIVE/ CYANOACRYLATE TO ENSURE THE BONDING OF THE FALSE EYELASH TO THE NATURAL LASH. THIS IS THE INGREDIENT THAT SOME COULD REACT TO. WE HAVE DONE AN EXTENSIVE AMOUNT OF RESEARCH AND PRIDE OURSELVES ON QUALITY PRODUCTS THAT SUIT OUR OFFERING AND THE SAFETY OF OUR CLIENTS.
IF YOU EVER EXPERIENCE AN EYELASH GLUE REACTION, DO NOT WORRY, IT IS USUALLY JUST LOCAL SYMPTOMS THAT SUBSIDE AFTER A FEW DAYS. SYMPTOMS OF EYELASH GLUE ALLERGY INCLUDE REDNESS, FLAKY SKIN, AND PUFFINESS OF THE EYELIDS. EYEDROPS ARE RECOMMENDED
BY CONFIRMATION OF YOUR BOOKING, YOU AGREE WITH AND HAVE UNDERSTOOD THE POLICIES OUTLINED ON OUR VARIOUS PLATFORMS.

EYELASH FALLOUT

NATURAL EYELASHES GROW IN AND FALL OUT IN CYCLES. WHEN A NATURAL LASH MATURES AND FALLS OUT, A NEW LASH HAS ALREADY BEEN GROWING AND QUICKLY REPLACES IT WITHOUT US NOTICING THE TURNOVER. PEOPLE TYPICALLY SHED BETWEEN 1 AND 5 NATURAL LASHES EACH DAY, DEPENDING ON THEIR INDIVIDUAL GROWTH CYCLES.
WHEN EYELASHES ARE EXTENDED WITH EYELASH EXTENSIONS, IT WILL BE MORE NOTICEABLE WHEN THESE LASHES SHED BECAUSE THEY ARE LONGER AND DARKER THAN NATURAL LASHES. PLEASE KEEP IN MIND THIS IS A PERFECTLY NORMAL OCCURRENCE, WITH OR WITHOUT EXTENSIONS. A FEW EXTENSIONS MAY SHED WITHIN THE FIRST WEEK BECAUSE THE ATTACHED NATURAL LASHES ARE AT THE END OF THEIR GROWTH CYCLE – THAT’S WHERE LASH FILLS COME IN PLAY. WE OFFER 2 WEEK REFILLS SO YOU CAN MAINTAIN A FULLER MORE DEFINED LOOK.
ANY APPLICATION ISSUES WILL THEREFORE REFLECT WITHIN THE FIRST 3-4 DAYS AFTER YOUR APPOINTMENT. YOU ARE WELCOME TO POP IN FOR ASSESSMENT AND FILL THE GAPS. ANY FALL OUT AFTER THIS GRACE PERIOD WILL THEN BE YOUR NATURAL SHEDDING PROCESS, HOME AFTERCARE, ENVIRONMENT ETC.
A FEE OF R80 – R120 WILL BE APPLICABLE BASED ON THE AMOUNT OF FALL OUT/ REFILL NEEDED.
PLEASE CONTACT 060 821 0711 TO SECURE A TIME TO DO SO.

GENERAL

IF YOU ARE UNHAPPY WITH THE INSTALLATION OF YOUR EYELASHES (FOR WHATEVER REASON), PLEASE INFORM YOUR LASH TECH IMMEDIATELY AND WE WILL HAPPILY ARRANGE FOR A REMOVAL ON THE SAME DAY/TIME - WITH NO CHARGE. IF YOU ARE UNHAPPY, BUT STILL WISH TO LEAVE WITH THE LASHES, YOU WILL UNFORTUNATELY BE CHANGED AS YOU ARE CHOOSING TO LEAVE WITH A PRODUCT OF RUDI BEAUTY.